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Video calling with 112: An 'extra sense' that saves lives (even during CPR!)
Written by
More than 15 years of experience in AEDs & heart safety · AEDwijzer
Published on March 14, 2026
The 112 control room is increasingly using video calls during emergencies. Dispatchers speak of an 'extra sense', and for situations such as a cardiac arrest, this visual contact can make the crucial difference between survival and death. At AEDwijzer, we closely follow this development, because every second counts when a life is at stake.
How do video calls via 112 work?
Dispatchers can monitor the caller via a secure link. Instead of just listening to what is happening, the expert immediately sees the seriousness of the situation. This provides more reassurance for bystanders and more precision in the instructions given.
Why this is a breakthrough for resuscitation
During resuscitation, panic is often the biggest enemy. Bystanders doubt: "Am I doing chest compressions hard enough?" or "Are the electrodes placed correctly?" Thanks to video calls, the dispatcher can now literally watch along and provide immediate guidance:
- Correct technique: The control room immediately sees if the hands are in the right place and if the tempo of the chest compressions is correct.
- AED support: An AED like the Philips HS1 guides the rescuer step-by-step with voice instructions, but the visual confirmation from the dispatcher adds an extra layer of safety. The dispatcher sees if the electrodes are correctly attached and if the environment is safe for a shock.
- Faster recognition of cardiac arrest: The distinction between cardiac arrest and gasping for air can sometimes be difficult for a bystander to see. The dispatcher recognizes this immediately on screen and can instantly give the command to start resuscitation.
What does this mean for the chain of survival?
The chance of survival from cardiac arrest significantly increases when bystanders act immediately and correctly. Video calls lower the threshold for helping and strengthen the chain of survival at a time when professional help is still on its way. An AED on the wall is step one, but the combination with direct guidance from 112 makes all the difference.
What can you do now?
If you find yourself in an emergency, call 112 immediately and put your phone on speakerphone. If the dispatcher asks to look through your camera, please comply. You are not alone.
Do you want to know which AED best suits your neighborhood or business to be optimally prepared? Check out our selection guide or contact us for expert advice.